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TERMS AND CONDITIONS
Governing Law
Terms and Conditions
These General Terms and Conditions and all matters connected with any order placed in Pineidershop web site are governed by Italian law. Using this site you agree to submit to the exclusive jurisdiction of the Italian courts in relation to all matters connected with or arising out of the website or any order you place on this website.
Please note: Merchandise displayed may be out-of-stock or discontinued.
Please note: Merchandise displayed may be out-of-stock or discontinued.
Terms and Conditions
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Pineidershop reserves the right, at any time, to modify, alter or update these Terms and Conditions, and you agree to be bound by such modifications, alterations or updates.
Acceptance of your Order
Shortly after you have placed an order Pineidershop will send you an email to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Pineidershop . Order acceptance and the completion of the contract between you and Pineidershop will take place only when your order is dispatched.
Returns Instructions
The policy of Pineidershop is to ensure that all customers receive Pineidershop products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Pineidershop.
The product may be returned only if returned:
- in its original condition as supplied to you (must be unused, unworn, unwashed and not damaged)
- with proof of purchase
- with the return form you find on Pineidershop web site
- with all packaging intact (box, labels, codes…)
- within 10 days from the date of delivery
- after having sent a registered letter to Pineider to this address: Francesco Pineider S.p.a., Castenedolo (BS), Via Industriale, 12, Italy, within ten (10) working days from the day of the product delivery, or after having sent a telegram or a fax letter to this number +39 030 - 2130940 which have to be confirmed with a registered letter sent within the following 48 hours. Please keep the receipt of the registered letters until you have received credit for your return.
Please note: Only after the authorisation of Pineider, the product can be returned.
Pineider will refund you in full excluding the delivery charge.
Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by Pineidershop only in the case of damaged, faulty or incorrectly supplied goods.
The product must be returned to the address of point pf shipment that can be found on the sheet of paper (DDT) inside the delivered box. Now our point of shipment is in Castenedolo (BS), Via Industriale, 12, Italy. On the return pack the customer should write their name and surname and "Recesso E-Shop".Returned goods must be sent in one single shipment. Products that belong to the same order must be returned to Pineider at the same time, otherwise they will not be accepted.
Pineider will not issue any refunds for returns that do not satisfy all of the conditions indicated above.
Once the return has been processed (after Pineider has verified and approved the above conditions) will send the customer an email notification. If the return is due to an error Pineider has made (faulty or damaged goods) Pineider will gladly refund the entire price for the purchased within 30 days from the day of the delivery of the registered letter. Shipping costs for the delivery of the purchased products shall not be refunded. The refund will be credited back to the same credit card used for the original purchase. No interests will be charged on your account: the currency date will be the date you ordered on Pineider.
Return shipping risks are at customer's own responsibility. Should the returned products not comply with the above mentioned conditions, the customer will not be entitled to any refund of sums already paid to Pineider; In this case the customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the same conditions in which they were sent back to Pineider. Should the customer not wish to receive the products in the conditions in which they were sent back to Pineider, then, Pineider will be entitled to keep the products and withhold the sums already received.
The refund on credit card is the only way of refund.
Customized and personalized items WILL NOT be replaced.
Return form
He return forms available here.
Colours
Pineider has taken great care in presenting the products on the website as accurate as possible. However the actual colours the customers see depend on their own monitor, display and colour capabilities. As a consequence Pineider cannot guarantee that the colour the customers see are an accurate representation of the actual colours of the products.
Intellectual property
Francesco Pineider S.p.A. (Pineider) is the exclusive owner of the registered trade marks: "Pineider", "Egosphere", "1774", "Jubileum", "Love Letters", "Yours Truly", "Summer Notes", "Tribag", "Pineider in Design" and "Pineider 1774 in Design".
No material on this website may be reproduced or redistributed without our prior written permission.
Delivery Information
Products are delivered within 15 days of the purchase to the address indicated by the customer. In case of extraordinary events (such as strikes, certain weather conditions…) deliveries could take a longer period of time. Delivery charges are: 12,00 euros for within in Italy, 25,00 for the E.U. countries and 35,00 euros for countries outside the E.U.
Prices and payment methods
Pineider accepts payment by credit card and PayPal. Accepted cards are: Visa, Visa Electron, Mastercard Cartasì, American Express, Diner's, Postepay, Kalibra Transactions are made by Cim-Italia S.p.A. in Milano via G. Mengoni, 2. All orders are subject to written acceptance by Pineider. All details of customers' credit card will be sent by encrypted protocol which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Pineider, nor Siltom spa, neither Francesco Pineider Spa which do not have access to customers' credit cards numbers.
The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually delivered.
Should Pineider decide to deliver the order only partially, the customer will be charged only for the effective sent products, plus shipping charges.
Privacy Policy
Pineider follows strict security procedures in the storage and disclosure of information. Personal information will be processed by some selected processors chosen by Pineider. Customers' personal information will not be disclosed to third parties for purposes which are not permitted by Italian law or without your explicit consent. Personal information will be disclosed to third party companies which provide, on behalf of Pineider, specific services as Data Processors or to other recipients of personal data collected by Pineider, which autonomously process customers' personal information only for the performance of a contract for the purchase of products on Pineider and only when such purpose does not exceed the purposes for which customers' personal data were collected and subsequently processed and, in any case, according to applicable Italian laws and regulations. Cim-Italia S.p.A. will be considered the only one responsible for fraudulent and illicit use which could be made by third parts in using financial information given from the customers while paying the products on this website.
Pineider will respect the privacy of customers' personal information and will comply with all relevant and current data protection legislation. (DLgs 196/2003) All credit card information is stored in an encrypted format.
Information Removal
Should a costumer decide to have their data removed, please request such removal by e-mail to info@pineider.com
Internet Security
Pineidershop uses advanced security measures to protect all customers' information and endeavour to offer a high level of security for payments and for all customers' information. However no data transmission over the Internet can be guaranteed to be totally secure and therefore Pineider cannot absolutely ensure or warrant the security of any information sent to Pineider. Customers include any information via this website at their own risk.
Shortly after you have placed an order Pineidershop will send you an email to you acknowledging the exact details of your order. This email is not an order confirmation or order acceptance from Pineidershop . Order acceptance and the completion of the contract between you and Pineidershop will take place only when your order is dispatched.
Returns Instructions
The policy of Pineidershop is to ensure that all customers receive Pineidershop products in perfect condition. Should the product not match your requirements on arrival or should you change your mind, you can send the product back to Pineidershop.
The product may be returned only if returned:
- in its original condition as supplied to you (must be unused, unworn, unwashed and not damaged)
- with proof of purchase
- with the return form you find on Pineidershop web site
- with all packaging intact (box, labels, codes…)
- within 10 days from the date of delivery
- after having sent a registered letter to Pineider to this address: Francesco Pineider S.p.a., Castenedolo (BS), Via Industriale, 12, Italy, within ten (10) working days from the day of the product delivery, or after having sent a telegram or a fax letter to this number +39 030 - 2130940 which have to be confirmed with a registered letter sent within the following 48 hours. Please keep the receipt of the registered letters until you have received credit for your return.
Please note: Only after the authorisation of Pineider, the product can be returned.
Pineider will refund you in full excluding the delivery charge.
Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by Pineidershop only in the case of damaged, faulty or incorrectly supplied goods.
The product must be returned to the address of point pf shipment that can be found on the sheet of paper (DDT) inside the delivered box. Now our point of shipment is in Castenedolo (BS), Via Industriale, 12, Italy. On the return pack the customer should write their name and surname and "Recesso E-Shop".Returned goods must be sent in one single shipment. Products that belong to the same order must be returned to Pineider at the same time, otherwise they will not be accepted.
Pineider will not issue any refunds for returns that do not satisfy all of the conditions indicated above.
Once the return has been processed (after Pineider has verified and approved the above conditions) will send the customer an email notification. If the return is due to an error Pineider has made (faulty or damaged goods) Pineider will gladly refund the entire price for the purchased within 30 days from the day of the delivery of the registered letter. Shipping costs for the delivery of the purchased products shall not be refunded. The refund will be credited back to the same credit card used for the original purchase. No interests will be charged on your account: the currency date will be the date you ordered on Pineider.
Return shipping risks are at customer's own responsibility. Should the returned products not comply with the above mentioned conditions, the customer will not be entitled to any refund of sums already paid to Pineider; In this case the customer will be, nevertheless, entitled, at his/her own expense, to receive the products in the same conditions in which they were sent back to Pineider. Should the customer not wish to receive the products in the conditions in which they were sent back to Pineider, then, Pineider will be entitled to keep the products and withhold the sums already received.
The refund on credit card is the only way of refund.
Customized and personalized items WILL NOT be replaced.
Return form
He return forms available here.
Colours
Pineider has taken great care in presenting the products on the website as accurate as possible. However the actual colours the customers see depend on their own monitor, display and colour capabilities. As a consequence Pineider cannot guarantee that the colour the customers see are an accurate representation of the actual colours of the products.
Intellectual property
Francesco Pineider S.p.A. (Pineider) is the exclusive owner of the registered trade marks: "Pineider", "Egosphere", "1774", "Jubileum", "Love Letters", "Yours Truly", "Summer Notes", "Tribag", "Pineider in Design" and "Pineider 1774 in Design".
No material on this website may be reproduced or redistributed without our prior written permission.
Delivery Information
Products are delivered within 15 days of the purchase to the address indicated by the customer. In case of extraordinary events (such as strikes, certain weather conditions…) deliveries could take a longer period of time. Delivery charges are: 12,00 euros for within in Italy, 25,00 for the E.U. countries and 35,00 euros for countries outside the E.U.
Prices and payment methods
Pineider accepts payment by credit card and PayPal. Accepted cards are: Visa, Visa Electron, Mastercard Cartasì, American Express, Diner's, Postepay, Kalibra Transactions are made by Cim-Italia S.p.A. in Milano via G. Mengoni, 2. All orders are subject to written acceptance by Pineider. All details of customers' credit card will be sent by encrypted protocol which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by Pineider, nor Siltom spa, neither Francesco Pineider Spa which do not have access to customers' credit cards numbers.
The price for the purchase of products and the relevant shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are actually delivered.
Should Pineider decide to deliver the order only partially, the customer will be charged only for the effective sent products, plus shipping charges.
Privacy Policy
Pineider follows strict security procedures in the storage and disclosure of information. Personal information will be processed by some selected processors chosen by Pineider. Customers' personal information will not be disclosed to third parties for purposes which are not permitted by Italian law or without your explicit consent. Personal information will be disclosed to third party companies which provide, on behalf of Pineider, specific services as Data Processors or to other recipients of personal data collected by Pineider, which autonomously process customers' personal information only for the performance of a contract for the purchase of products on Pineider and only when such purpose does not exceed the purposes for which customers' personal data were collected and subsequently processed and, in any case, according to applicable Italian laws and regulations. Cim-Italia S.p.A. will be considered the only one responsible for fraudulent and illicit use which could be made by third parts in using financial information given from the customers while paying the products on this website.
Pineider will respect the privacy of customers' personal information and will comply with all relevant and current data protection legislation. (DLgs 196/2003) All credit card information is stored in an encrypted format.
Information Removal
Should a costumer decide to have their data removed, please request such removal by e-mail to info@pineider.com
Internet Security
Pineidershop uses advanced security measures to protect all customers' information and endeavour to offer a high level of security for payments and for all customers' information. However no data transmission over the Internet can be guaranteed to be totally secure and therefore Pineider cannot absolutely ensure or warrant the security of any information sent to Pineider. Customers include any information via this website at their own risk.
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